DSV is refusing to deliver my bank card

I have active account with FNB, and I received an sms from FNB stating that I won't have to go into the branch as my bank card is expiring end of February DSV will come deliver my card to me but since then I've been waiting for my fnb bank card to be delivered from the 1st of February till now I haven't received my bank card and the card that I have has expired end of February, have been trying to get them to deliver my card as soon as possible with no luck but empty promises and lies saying that they went to my place to deliver but they've never been there, their service is beyond bad, because now am stuck with a card that's not working waiting for a card that I don't even know if it will ever come. I've been trying to contact them since morning till now with no luck they not even picking up their phones. Am beyond annoyed.