DSV is rather disappointing

Good day,

I am extremely disappointed in DSV services. My parcel was posted from Welkom on the 3rd of March to date, I have not received my parcel.

The Parcel was Created on the 3 March 2023 at 15:15 in Welkom and dropped off at the DSV locker

6th March it was retrieved from the DSV locker and collected 7th March it was added in consolidation 10th March it was received at the branch (called and had to hold for 20 min and no one got back to me after requesting a call back, 13th March Forwarded to Branch 14th March Delivery failed (No explanation, only empty promises) 15th March (on Delivery) but parcel not received, Isabel was assisting on call and couldn't explain in detail what was happening with my parcel, we were told the driver was at the POLICE STATION the whole day and "suspects he was being followed" yet he never communicated. I'm trying to figure out why did he not ask to be escorted by the Police since he suspected he was followed by ****s.

Mr Choene Ngwetjana has been apologizing on email and ensured that I will receive my parcel since yesterday 14th March), but nothing has come right,...service of at least maximum 3-5days delivery has turned into two weeks.

well.....