GS
Gino S
1 reviews | Active since May 2020
20 May 2020, 12:16
DSV IS PATHETIC AND WORTHLESS - Time wasters, *******
I placed an order on the 27th April, order was packed and ready oone the 30th of April, DSL should go under completely, it is now the 20th of May, no update, received an sms stating my item has been delivered to the locker, the contact number given in the sms is inactive, DSV nor MAKRO is able to give me a solid answer as to whats happening. THIS IS UNACCEPTABLE,
THIS IS MY FIRST AND WILL DEFINITELY BE MY VERY LAST ORDER FROM MAKRO AND DSV as a whole.
Helpful (0)
Replies (7)0
Replies (7)
DSV Road's replyOfficial
20 May 2020, 14:00Good day Gino
We apologise for the level of service you've experienced with DSV and the frustration this has caused. We have escalated your review to the relevant team and they will be in touch to assist you as soon as possible.
Kind Regards,
DSV Management
We apologise for the level of service you've experienced with DSV and the frustration this has caused. We have escalated your review to the relevant team and they will be in touch to assist you as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply20 May 2020, 14:00
Official
Good day Gino
We apologise for the level of service you've experienced with DSV and the frustration this has caused. We have escalated your review to the relevant team and they will be in touch to assist you as soon as possible.
Kind Regards,
DSV Management
We apologise for the level of service you've experienced with DSV and the frustration this has caused. We have escalated your review to the relevant team and they will be in touch to assist you as soon as possible.
Kind Regards,
DSV Management
GS
Gino S's updateReviewer Update
20 May 2020, 16:47Thats the same comment I see on every post on this site. Does anything actually happen??
GS
Gino S's update20 May 2020, 16:47
Reviewer Update
Thats the same comment I see on every post on this site. Does anything actually happen??
DSV Road's replyOfficial
20 May 2020, 17:23Good day Gino
Your review has been escalated to the relevant department. In the mean time please send details regarding your parcel, including the tracking number to *** in order for us to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Your review has been escalated to the relevant department. In the mean time please send details regarding your parcel, including the tracking number to *** in order for us to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply20 May 2020, 17:23
Official
Good day Gino
Your review has been escalated to the relevant department. In the mean time please send details regarding your parcel, including the tracking number to *** in order for us to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Your review has been escalated to the relevant department. In the mean time please send details regarding your parcel, including the tracking number to *** in order for us to resolve the matter as soon as possible.
Kind Regards,
DSV Management
GS
Gino S's updateReviewer Update
21 May 2020, 09:27 Another day... NO SERVICE!!!!!!
JUST EXCUSES and DSV cannot be contacted..... you guys are a waste of time and money...
ABSOLUTELY and UTTERLY PATHETIC
JUST EXCUSES and DSV cannot be contacted..... you guys are a waste of time and money...
ABSOLUTELY and UTTERLY PATHETIC
GS
Gino S's update21 May 2020, 09:27
Reviewer Update
Another day... NO SERVICE!!!!!!
JUST EXCUSES and DSV cannot be contacted..... you guys are a waste of time and money...
ABSOLUTELY and UTTERLY PATHETIC
JUST EXCUSES and DSV cannot be contacted..... you guys are a waste of time and money...
ABSOLUTELY and UTTERLY PATHETIC
GS
Gino S's updateReviewer Update
21 May 2020, 10:28Got my callback (finally),
DSV have never had my order. Ive been **** to consistently for nearly a month long by both DSV and MAKRO call centers along with MAKRO Montegue Gardens, and get today that there is nothing on system and they had not even collected it at all...
After receiving SMS notification that "delivery had been made..."
Dont believe them when they tell you they're placing you on hold to "call the store", literally had to catch them out...
Wow guys, just wow...
DSV have never had my order. Ive been **** to consistently for nearly a month long by both DSV and MAKRO call centers along with MAKRO Montegue Gardens, and get today that there is nothing on system and they had not even collected it at all...
After receiving SMS notification that "delivery had been made..."
Dont believe them when they tell you they're placing you on hold to "call the store", literally had to catch them out...
Wow guys, just wow...
GS
Gino S's update21 May 2020, 10:28
Reviewer Update
Got my callback (finally),
DSV have never had my order. Ive been **** to consistently for nearly a month long by both DSV and MAKRO call centers along with MAKRO Montegue Gardens, and get today that there is nothing on system and they had not even collected it at all...
After receiving SMS notification that "delivery had been made..."
Dont believe them when they tell you they're placing you on hold to "call the store", literally had to catch them out...
Wow guys, just wow...
DSV have never had my order. Ive been **** to consistently for nearly a month long by both DSV and MAKRO call centers along with MAKRO Montegue Gardens, and get today that there is nothing on system and they had not even collected it at all...
After receiving SMS notification that "delivery had been made..."
Dont believe them when they tell you they're placing you on hold to "call the store", literally had to catch them out...
Wow guys, just wow...
GS
Gino S's updateReviewer Update
21 May 2020, 11:02After much struggle today aswell with both DSV, MAKRO Montegue Gardens and MAKRO call center.
I have now cancelled my order as I've been nothing but mislead and **** to, awaiting refund,
Lets hope that doesn't take another Month...
I have now cancelled my order as I've been nothing but mislead and **** to, awaiting refund,
Lets hope that doesn't take another Month...
GS
Gino S's update21 May 2020, 11:02
Reviewer Update
After much struggle today aswell with both DSV, MAKRO Montegue Gardens and MAKRO call center.
I have now cancelled my order as I've been nothing but mislead and **** to, awaiting refund,
Lets hope that doesn't take another Month...
I have now cancelled my order as I've been nothing but mislead and **** to, awaiting refund,
Lets hope that doesn't take another Month...
DSV Road's replyOfficial
21 May 2020, 17:01Good afternoon Gino
We would like to take this opportunity to once again apologise for your experience. We value your feedback and are investigating this matter further to take corrective action as we strive to continually improve our processes and level of service.
Kind Regards,
DSV Management
We would like to take this opportunity to once again apologise for your experience. We value your feedback and are investigating this matter further to take corrective action as we strive to continually improve our processes and level of service.
Kind Regards,
DSV Management
DSV Road's reply21 May 2020, 17:01
Official
Good afternoon Gino
We would like to take this opportunity to once again apologise for your experience. We value your feedback and are investigating this matter further to take corrective action as we strive to continually improve our processes and level of service.
Kind Regards,
DSV Management
We would like to take this opportunity to once again apologise for your experience. We value your feedback and are investigating this matter further to take corrective action as we strive to continually improve our processes and level of service.
Kind Regards,
DSV Management