DSV is ***********

I'm dissatisfied with DSV services.DSV was asked by MTN to deliver my parcel at my work place between 11:00-13:00 according to the consultants.But the sms from DSV dated Wednesday June 30 2021 from *** stated that "Your MTN order has been booked for delivery Monday 05/07/2021 between 3-5pm".I came to work at 10 and at 12:20 went to the Airport. At 21:40 I received the call from the delivery guy stating that he is at the gate to deliver the parcel. When I ask him to wait because I was 10 minutes away, he said he couldn't wait that long.I called DSV.tThe consultant I found promised to resolve the matter and call to update me, she never called again. At 14:00 I called again, found another consultant who promised to call me @ 16:00 he never called. At 16:45 DSV called using the Telkom number I asked them not to call on because it is in the Tablet. I gave them the Vodacom cell number they could reach me on,they never did that.On 06 Tuesday till 10:30 there was no communication from them.I called, the consultant again promised to escalate the matter as urgent via email to the Capetown Deport and cc me ,she never did any of the two promises. At 12 I called again to make a follow-up. Nothing was updated on their system except that they couldn't find me when they called on Monday.When I ask to speak to the manager the consultant said there is neither a Team leader nor Manager on the floor.When I ask to get MTN to help get another Delivery Company they say only DSV is MTN's primary Company.Eventually I asked to speak to the MTN group only to find the number they gave me *** is DSV but MTN division under DSV operations, then the consultant helped by arranging for tomorrow's delivery.Can't MTN use other Delivery Company to delivery our parcels instead of this *********** DSV?It is painful as a client to wait for something rightfully yours and being dragged by a delivery company which does not know what customer satisfaction is.

Please help,Paul