MB
Marcel B
1 reviews | Active since Jul 2017
27 Mar 2023, 11:39
DSV is ********
I have ordered a phone through Mondo. They asked DSV repeatedly to deliver on OTP and not biometrics because it does not work and it has been weeks now and I still have not feedback or delivery
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Replies (2)
DSV Road's replyOfficial
27 Mar 2023, 11:47 Good day Marcel,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
DSV Road's reply27 Mar 2023, 11:47
Official
Good day Marcel,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
MB
Marcel B's updateReviewer Update
13 Apr 2023, 11:27DSV has managed to resolve the problem in a very pleasant manner.
MB
Marcel B's update13 Apr 2023, 11:27
Reviewer Update
DSV has managed to resolve the problem in a very pleasant manner.