DSV is full of lies and empty promises

I ordered a golf set for my daughter on the 14th of January 2019 from the Pro Shop in Lynnwood. DSV picked up the parcel from Proshop the 15th of January 2019. Delivery must take place 3-5 working days. Today is the 25th of January and still no delivery. DSV client service is te worst I have ever experienced. I keep call calling, and every single person I speak to promises to call me back and I am still waiting for a single call back. No seems to know where the parcel is. I even offered to collect from their branch here in Klerksdorp, which according to their system states that the parcel is here, but the people working at the branch doesn't know either. So my daughter will have her birthday without her present. DSV is the WORST courier Company in this country.