NK
Nish K
1 reviews | Active since Jun 2012
21 Jan 2021, 12:26
DSV ***********, lies about failure to deliver
Every time you contact this company, they have a different story. I have been waiting for documents to be delivered for weeks now. The drivers lie and say they came to my premises twice and could not gain access (since 15th Jan). Two days ago they said they will deliver the "next day", so yesterday I stayed home from work and still nothing. On one call to their distribution centre the guy asked me if I want to come pick up my own parcel. A DELIVERY COMPANY that asks you if you wanna fetch your own stuff! What fvckery is this? Unfortunately zero stars not possible.
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Replies (2)
DSV Road's replyOfficial
21 Jan 2021, 12:47Good day Nishkar,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
DSV Road's reply21 Jan 2021, 12:47
Official
Good day Nishkar,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
NK
Nish K's updateReviewer Update
21 Jan 2021, 16:28Thank you, upon intervention of Chris Willemse my parcel was tracked and delivered within the day. It's unfortunate that such escalation was required for the resolution of my delivery. I did not wish to get anyone in trouble, just did not appreciate the runaround. I am fully aware that you are providing a valuable service especially in these times.
NK
Nish K's update21 Jan 2021, 16:28
Reviewer Update
Thank you, upon intervention of Chris Willemse my parcel was tracked and delivered within the day. It's unfortunate that such escalation was required for the resolution of my delivery. I did not wish to get anyone in trouble, just did not appreciate the runaround. I am fully aware that you are providing a valuable service especially in these times.