MR
Mohammed R

1 reviews | Active since Sept 2018

12 Sept 2018, 15:16

DSV ***********

very unhappy, i got a call from mtn on the 11/09/2018 confirming my contract application and MTN said that their couriers will call me, i waited 3 weeks for MTN to approve me and so now i am impatient in regards to the phones that DSV has to deliver, i called DSV today and said that i never recieved a call from them and so i called them to confirm my delivery details etc. DSV consultant takes my details and then tells me they will call me back, i haven't received a call as yet and i am very unhappy about these delays. i am a working person i have meetings in different parts of south Africa and because i cant confirm a date with this courier company i have to put my business on a halt so i know when i can collect my phones, i personally find this very unprofessional. A courier company should always be moving at a fast pace and always be up to date and keep customers up to date. terrible service deeply disappointed hope this review at-least gets me a call back. :(

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Replies (4)
MR
Mohammed R's update12 Sept 2018, 16:17
Reviewer Update
let alone the fact that DSV doesn't answer my calls thereafter i waited for so long that my airtime had depleted..im absolutely furious
DSV Road
DSV Road's reply13 Sept 2018, 10:07
Official

Good day Mohammed

We sincerely apologise for the level of service that you have received from DSV and for the inconvenience caused.

We have escalated this to the relevant executive team and they will contact you as soon as possible to resolve your issue.

Kind regards,

DSV Management

Best regards,

MR
Mohammed R's update13 Sept 2018, 10:16
Reviewer Update
DSV has contacted me today and arranged delivery for tomorrow thankfully. glad all is set and finalized. with thanks mohammed
DSV Road
DSV Road's reply13 Sept 2018, 10:21
Official

Dear Mohammed,

Thank you for confirming that. We appreciate your feedback to our services.

Kind regards,

DSV Management

Best regards,