DSV incompetence

DSV has been assigned to deliver my new FNB card. After calling them back(waiting very long in the line) I was told my cards has already been delivered. So I went in to the bank just to be told that only one card has arrived and the other one is still with DSV. The next dag I receive an SMS telling me due to my unavailability my delivery has been rescheduled and a delivery fee would apply. I tried to call them, asked them to call me back since the line was again so long. No call back..... Tried to call them today, and now their line isn't working. So fed up with this pathetic service!