DSV, I envy people who have never had to deal with you.

I received a text from DSV Distribution saying my card is ready for delivery, but they can't reach me. Strange as I don't miss calls.

I phoned them, waited for 10 minutes of which every 45 seconds an automated voice said press 1 if they should return my call. I decided that they couldn't reach me initially anyway so opted to stay on the line.

After ten minutes they answered and said it will be within 3 - 4 four working days and I get to decide if I want it to be delivered to my house or my employer. As nobody is home during the day I, of course, chose my employer.

They then stated that they can not inform me on what day or at what time it will be delivered. Only that it will be in the next 3 to 4 days between 8 and 5.

I don't work 8 to 5 nor do I sit at the office the entire day as I visit clients.

They said no problem, they'll have it delivered to an ABSA branch then and I can pick it up at my convenience.

Great. Problem solved, except now somehow it's going to take two days longer. Now it's six working days to deliver my card from ABSA to ABSA.

I told DSV to cancel the delivery, went to ABSA, ordered a new card and am receiving it in 3 - 4 days.

The poor clerk at ABSA was just as frustrated with DSV. They constantly get complaints and there's nothing they can do about it.

DSV, Why are you the way you are? Other companies deliver the same day.

It's time to modernize your business. Look at Uber or TakeALot and how they do deliveries.

I really hope ABSA drops you as a courier as you're a bad reflection on them.