DSV Horrible service

I was expecting my bank cheque card to be delivered at my house address on the 21st of February. I requested that the delivery be done in the morning as I needed to go to the office. I didn't receive a call from anyone and left for the office at 10am. I then received a call on my landline from the driver after 12pm that he couldn't find my house & wasn't getting through on my cellphone. I asked that the delivery be rescheduled or delivered to me at my work address which the driver refused to do & said I had to call in myself to request that. I called in the next morning on the 22nd @8am & I was advised that the delivery can only be made the next day which was the 23rd. On the 23rd I received an sms @ 13:45 that the driver was on his way, @14:51 I rep**** to the sms trying to find out when exactly the driver will arrive as he was still not at my work address. I had no response till I called DSV myself @15:30. My call was taken by Claremont in the deliveries department who advised that he would call me on my cellphone & dropped the call I was on, and he never called me. I then called again & was assisted by Nelisiwe who was amazing, she called the driver. The driver Paballo blatantly **** & said he tried to call me on my cellphone but didn't get through. When I asked him why he did not try my landline coz we are asked to provide an alternative number; he then responded with an attitude that landlines are always busy. I asked him how he knows that my landline would be busy, he said he knows. Then I told him I was waiting for him at the office for my card & he responded that he was done for the day & not coming. At this point I was supposed to have picked up my kids from school @ 14:30 but I was waiting for a driver who wasn't coming who we only got hold of on the phone at 4pm. So, my kids had to wait for 2 hours for me, and the driver was rude and did not even care that I also needed my card. The delivery was then rescheduled for the next day the 24th for the card to be delivered between 8 and 10 am, still no delivery & I had to call myself at 11:30 to check what was happening. After being on hold for 30 minutes I was told that they cannot get hold of the driver & will be called back. This is really appalling service and no way to be treating other human beings. The service of the company is horrible to say the least. They are unreliable and not punctual.