DSV Hook line & Sinker

DSV has a way of hooking you, reeling you in and then throw you for to the wolves.

I was at first impressed with their delivery capabilities as my supplier uses them to send orders to me, normally a parcel is sent from Durban the afternoon, the next morning before 11 i will receive the parcel in Pretoria.

I decided to go on board with them. Now firstly my business depended on starting to use them to deliver parcels ordered from my online store and it took around 3 weeks just to get the account opened, with the whole 3 weeks receiving explanations and excuses including a manager sitting in Mozambique on holiday not wanting to sign off on the account.

Secondly when at last we got the account opened, we started sending parcels. 4 of the first 6 parcels we sent did not arrive in time, actually where i'm sitting now it still has not been delivered. Quite long after it should've been done.

Lastly, trying to ask my Agent from DSV Thando, what is going on, i keep getting ignored by her promising feedback, but still not picking up phones and no explanations.

I have now lost quite a few of my good clients because of their bad service.