DSV gives terrible service!

I ordered a book from Juta online. I was called by DSV drivers two days ago to say they're on their way to deliver it. They proceeded to ask me for directions (don't you give your drivers navigation equipment?). They didn't show up, no response. I called THEM yesterday to ask about my book and I got "Eish. She says she wants her book." (VERY unprofessional). I was told again that they're on their way. They didn't show up. I called the drivers FOUR TIMES today and was told "We're on the way, but can you meet us somewhere because we don't have directions to your address." I waited and waited. Nothing. I called again and I was told by the "assistant" Charles that the driver was not serious about making the delivery and I should call head office to get them to put pressure on the driver. As I was taking down the number, he hung up. I have done my part by paying for the book in full, I should not have to be chasing down DSV drivers!!! Whoever of your drivers uses this number ********** is completely useless.