DSV (FNB card delivery) Service Terrible!!!

Service from DSV utterly Pathetic. They promise delivery of FNB card 3-5 working days. It has now been 9 working days. I made a special arrangement with them for delivery on Friday. They never showed!!! and they made me late for a very important meeting. No phone call or sms to make alternative arrangement or to advise that they would not be delivering. On Saturday I phoned 5 TIMES!!! they promised 3 times to phone me back within 30 min to arrange for delivery on Monday.... still waiting for that phone call!!! While waiting for DSV on Friday, I e-mailed Zoleka about the problem, still waiting for a reply on my e-mail aswell! Monday morning, I phone delivery department again, just to be advised that NOTHING HAS BEEN ARRANGED FOR DELIVERY ON MONDAY!!! My card has already expired and need the card urgently. Delivery department can not be bothered with clients' needs and is not at all fased by their duties. THEY JUST DON'T CARE!!! ABSOLUTELY NO RESPECT FOR CLIENTS AND SHOW NO PRIDE IN THEIR WORK! I will be closing my account with FNB if they think this is acceptable for clients to be dealing with DSV nonsense. I will not go through this again! Bad on you DSV, Bad on you FNB!