DSV FNB CARD DELIVERY

HONESTLY, WORST SERVICE EVER RECEIVED!!!!!!!!! I opened a new account with FNB almost 4 weeks ago, the card was given to DSV for delivery, on numerous occassions, DSV phoned me to arranged delivery for a specific day, time, date and address was confirmed, and till date NO ONE have arrived!!!! HONESTLY, I should have received my card last week and it's already another week passed???????????? Every time they come with a lousey excuse of me not being available or not finding me at the address, but in actual fact I am at the delivery address every day, not calls prior to delivery or anything, THIS IS UNACCEPTABLE, I have debit orders going off on the 25th and I do not even have the card yet.. They simply do not answer their phones, I tried almost 20 times now and also no replies on emails!!!! I have debit orders going off the 25th and NO CARD YET!!!!! This is really unacceptable!!!!!!!!!!!!