1 reviews | Active since Aug 2019
DSV FNB Card delivery :(
Good day,
I am not impressed with DSV at all. I have heard horror stories about them but did not think that it was this bad. I booked for my FNB card to be delivered last week Friday the 16th of August 2019 but I have not received any calls, sms's, e-mails, etc. I called FNB where I was notified that DSV is to deliver my card, she then put the call through to DSV and the call got cut. I have tried calling customer service and have been on hold for more that 10 minutes. DSV was notified by FNB that i am still awaiting the delivery of my card and I still haven't been contacted.
This is shocking service and I Think FNB should use a different courier company in future. The customer should receive the best service possible in order for them to ever recommend your services.
I have lost my bank card and I am stranded having to use other alternatives of accessing the money that I have in my account.
Please get back to me ASAP. Its absolutely terrible when a customer has to resort to these means of contact.
Thank you.
Please accept our apologies for the inconvenience we have caused you with regards to your FNB card. We have escalated this to the relevant management team, they will contact you to get further information and ensure it is resolved as soon as possible.
Kind Regards,
DSV Management
Please accept our apologies for the inconvenience we have caused you with regards to your FNB card. We have escalated this to the relevant management team, they will contact you to get further information and ensure it is resolved as soon as possible.
Kind Regards,
DSV Management
I have been contacted by one of your agents and they have advised that I will receive delivery within 3 to 5 working days. I asked if it could be delivered any sooner and I was advised that I need to ask fnb and I will be charged. I ask why and they advised me that it was only confirmed this morning after FNB called.
I dont see why I should encur the costs or wait 3 to 5 days as it's not my fault that due to negligence it was only confirmed this morning.
Thank you
I have been contacted by one of your agents and they have advised that I will receive delivery within 3 to 5 working days. I asked if it could be delivered any sooner and I was advised that I need to ask fnb and I will be charged. I ask why and they advised me that it was only confirmed this morning after FNB called.
I dont see why I should encur the costs or wait 3 to 5 days as it's not my fault that due to negligence it was only confirmed this morning.
Thank you
DSV contacted late yesterday afternoon and advise that my card will be delivered today.
My card has now been delivered.
Thank you to DSV for sorting this out.
Thank you.
DSV contacted late yesterday afternoon and advise that my card will be delivered today.
My card has now been delivered.
Thank you to DSV for sorting this out.
Thank you.