DSV fails to deliver service again

After reporting DSV Distribution on Hello Peter for no delivery on my parcel, the management responded and provided me with a e-mail address that does not exist to sort out the delivery of my parcel.

My Study Material is over a week late after the last date delivery was meant to take place. The call centre agents cannot track my parcel for me to arrange to pick it up or for them to drop it off!

I have never dealt with a company that not only delivered such bad service, but failed to deliver any service at all!