jj
johnstone.dee johnstone.dee
1 reviews | Active since May 2016
21 Feb 2022, 13:03
DSV Fails to deliver a Nedbank credit card within the time frame stipulated.
DSV Mounties have had my Nedbank Credit card since Tuesday 15 February 2022. Nedbank has emailed DSV 3 times trying to follow up on the delivery and DSV has not responded. My card was supposed to be delivered to the Branch within 2 days as per the Nedbank's webite, yet DSV has failed to have it delivered within the given time. DSV also chooses not to respond to Nedbank (their Clients) emails.
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Replies (2)
DSV Road's replyOfficial
21 Feb 2022, 13:24 Good day Dee J,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Management
DSV Road's reply21 Feb 2022, 13:24
Official
Good day Dee J,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Management
jj
johnstone.dee johnstone.dee's updateReviewer Update
21 Feb 2022, 17:09Good day,
Thank you for your assistance and speedy response. It was not in fact DSV's error but Nedbank Lakeside Mall who did not log the card being delivered to their branch. I am not sure how to change the review to a positive one. Thank you kindly again for your assistance
Thank you for your assistance and speedy response. It was not in fact DSV's error but Nedbank Lakeside Mall who did not log the card being delivered to their branch. I am not sure how to change the review to a positive one. Thank you kindly again for your assistance
jj
johnstone.dee johnstone.dee's update21 Feb 2022, 17:09
Reviewer Update
Good day,
Thank you for your assistance and speedy response. It was not in fact DSV's error but Nedbank Lakeside Mall who did not log the card being delivered to their branch. I am not sure how to change the review to a positive one. Thank you kindly again for your assistance
Thank you for your assistance and speedy response. It was not in fact DSV's error but Nedbank Lakeside Mall who did not log the card being delivered to their branch. I am not sure how to change the review to a positive one. Thank you kindly again for your assistance