DSV - Failing customer service
We are extremely disappointed in DSV service...they really do not seem interested in work,follow up or customer care...putting mtn in a very bad light...even having us considering not taking on anymore extra lines (this is to be our 5th...should we get the phone) They only attempt to call you once with the attitude of "nah,don't really want to work " Yesterday 12h27 I gave my husband's number as waiting for urgent package....he STILL has not received a call
I'd strongly advise companies to rather use Courier guy or another company,and individuals...please reconsider before using DSV
Helpful (0)
Replies (5)0
Replies (5)
DSV Road's replyOfficial
25 Jan 2022, 09:02 Good day Suzette R, We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Kind Regards,
DSV Management
DSV Road's reply25 Jan 2022, 09:02
Official
Good day Suzette R, We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Kind Regards,
DSV Management
's updateReviewer Update
25 Jan 2022, 14:21And when you go Hellopeter...they call fast....once
And you back to start. Received another one from a guy not really interested in working,and confirmed hubbys contact number of phone with him....and my husband still received no call.
And you back to start. Received another one from a guy not really interested in working,and confirmed hubbys contact number of phone with him....and my husband still received no call.
's update25 Jan 2022, 14:21
Reviewer Update
And when you go Hellopeter...they call fast....once
And you back to start. Received another one from a guy not really interested in working,and confirmed hubbys contact number of phone with him....and my husband still received no call.
And you back to start. Received another one from a guy not really interested in working,and confirmed hubbys contact number of phone with him....and my husband still received no call.
's updateReviewer Update
25 Jan 2022, 16:07Yes you call.once just to keep one quiet. And although the correct number to call given....the guy (qorh sloppy attitude) still call s the other number,not with husband. Then you send a sms : DSV is trying to contact you and give your details....WHICH WE HAVE DONE EXACT SAME THING. So this is your way to wash your hands "we've done our bit...now shut up,cos we gave everything and did effort (what joke) " They confirmed the no to call ***....but nope ...easier to have people keep going to social media
's update25 Jan 2022, 16:07
Reviewer Update
Yes you call.once just to keep one quiet. And although the correct number to call given....the guy (qorh sloppy attitude) still call s the other number,not with husband. Then you send a sms : DSV is trying to contact you and give your details....WHICH WE HAVE DONE EXACT SAME THING. So this is your way to wash your hands "we've done our bit...now shut up,cos we gave everything and did effort (what joke) " They confirmed the no to call ***....but nope ...easier to have people keep going to social media
's updateReviewer Update
25 Jan 2022, 16:09I'll strongly keep advising mtn to find another courier and people to refrain from using DSV.
's update25 Jan 2022, 16:09
Reviewer Update
I'll strongly keep advising mtn to find another courier and people to refrain from using DSV.
DSV Road's replyOfficial
25 Jan 2022, 16:40Good day Suzette R,
We have referred the matter to MTN and your parcel has been returned, upon instruction.
Kindly contact MTN call Centre for further assistance.
Kind Regards
DSV Management
We have referred the matter to MTN and your parcel has been returned, upon instruction.
Kindly contact MTN call Centre for further assistance.
Kind Regards
DSV Management
DSV Road's reply25 Jan 2022, 16:40
Official
Good day Suzette R,
We have referred the matter to MTN and your parcel has been returned, upon instruction.
Kindly contact MTN call Centre for further assistance.
Kind Regards
DSV Management
We have referred the matter to MTN and your parcel has been returned, upon instruction.
Kindly contact MTN call Centre for further assistance.
Kind Regards
DSV Management