zV
zanokuhle V
1 reviews | Active since Sept 2017
19 Oct 2021, 17:55
DSV enabling *****
Two cellphone contracts where taken out in my name **********ly with MTN.My ID number was used but incorrect name and address. The cellphones were delivered to the ********** and the DSV drivers handed the phones over to the ********* without verification of identity by scanning an Original ID.A **** ID copy was produced.I called DSV and was told by the lady who assisted she isnt sure what delivery procedures are.Dissapointed to see that there is no precaution taken to ensure deliveries land up in the correct hands.
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Replies (1)DSV Road's replyOfficial
20 Oct 2021, 08:57Good day Zanokuhle V,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply20 Oct 2021, 08:57
Official
Good day Zanokuhle V,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
