DSV Empty Promises Failure to render services

I am extremely disappointed with the service I’ve received from Discovery Bank and their courier partner, DSV.

I have been waiting for my bank card delivery since the 1st of April, and to date, nothing has been delivered. What makes this worse is the complete lack of communication. There have been no updates, no confirmed delivery date, and no follow up despite expectations being set.

I have now moved all my payments and banking to Discovery Bank, trusting the process, but I am left in a position where I may have to travel next week without a physical card. This is not just inconvenient, it puts me at financial risk.

This complaint is urgent and valid due to the excessive delay, failure to communicate, and the impact it has on my ability to access my funds while travelling.

I expect Discovery Bank to take accountability for their service provider and resolve this matter urgently with clear communication and a confirmed delivery plan.

This level of service is unacceptable.