DSV Dropping the ball

Good day,I am waiting for a delivery on my Discovery bank card, my ID no: ***, (I never got a reference or tracking number). You were supposed to deliver my card on 12 September 2024; which did not happen. I then phoned DSV at about 16:36 on the 12th of September 2024. The person then told me my card did not go out for delivery, No reason, no explanation, just sorry; I then told the person sorry does not deliver my card.We then proceeded to make an appointment for a different date, which was tomorrow; 17 September 2024. Now today;16 September 2024 at 16:20; I get an SMS stating that I will now get my card only on 19 September 2024. This completely unacceptable.DSV is dropping the ball big time here. DSV is getting paid by Discovery Bank to deliver my card to me, and they are not doing their job, every time the delivery date gets postponed. I now fear DSV will never deliver my card to me. Therefor I am going to send this email to Discovery Bank and to Hello Peter. If someone from DSV is even remotely interest in phoning me regarding this; it should be a manager; not some call center agent that can't give me a satisfactory answer. Kind regards Gerrit Olivier