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Ian N
1 reviews | Active since Aug 2016
05 Feb 2025, 11:58
DSV - Dont care attitude in regards to thier corporate customers.
Don't ever consider using DSV as your supplier for your company. I can understand that mistakes happen, which they do, but the key is how you resolve your mistakes?? Parcel (3boxes) of important files were suppose to be delivered on the Thursday, Monday we requested a change of delivery address. Tuesday DSV found 1 box... PS - Still not delivered by 12PM wednesday. There 087 number doesn't work, Account manager avoids calls, General manager in Cape Town avoids calls... So helloPeter... The have a don't care attitude when it comes to there customers...
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Replies (2)
DSV Road's replyOfficial
05 Feb 2025, 12:10Good day
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
DSV Road's reply05 Feb 2025, 12:10
Official
Good day
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
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Ian N's updateReviewer Update
06 Feb 2025, 08:09DSV Came to the party. Well Done and thank you. Parcels found and delivered.
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Ian N's update06 Feb 2025, 08:09
Reviewer Update
DSV Came to the party. Well Done and thank you. Parcels found and delivered.