RK
Rutendo K
1 reviews | Active since May 2021
14 May 2021, 11:43
DSV does not deliver neither update client
I have been waiting for my delivery for the past 3 days now with no call from DSV, Yesterday I called only to be told it being received from their Durban branch and should expect delivery today. This morning I called and got told they have my parcel but can not deliver today I should expect it sometimes next week.
No one can accept such poor service delivery, I have to spent more that a week at home just expecting to be called that we are by the gate with your parcel. No web tracking for my parcel and no call update on the status. This is not on.
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Replies (3)
DSV Road's replyOfficial
14 May 2021, 12:16Good day Rutendo K,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply14 May 2021, 12:16
Official
Good day Rutendo K,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
RK
Rutendo K's updateReviewer Update
14 May 2021, 18:10So after I posted the review DSV representative responded and promised to call. She called and asked for explanation and she said is to chase up with their delivery department and she did.
At 5pm called by the delivery department saying they are schedulling my delivery for Tuesday. This call just put me off, no urgency at all in service delivery. Imagine been expecting all along now I have wait all weekend till next week Tuesday. Why not at least deliver tomorrow after all this wait ????
At 5pm called by the delivery department saying they are schedulling my delivery for Tuesday. This call just put me off, no urgency at all in service delivery. Imagine been expecting all along now I have wait all weekend till next week Tuesday. Why not at least deliver tomorrow after all this wait ????
RK
Rutendo K's update14 May 2021, 18:10
Reviewer Update
So after I posted the review DSV representative responded and promised to call. She called and asked for explanation and she said is to chase up with their delivery department and she did.
At 5pm called by the delivery department saying they are schedulling my delivery for Tuesday. This call just put me off, no urgency at all in service delivery. Imagine been expecting all along now I have wait all weekend till next week Tuesday. Why not at least deliver tomorrow after all this wait ????
At 5pm called by the delivery department saying they are schedulling my delivery for Tuesday. This call just put me off, no urgency at all in service delivery. Imagine been expecting all along now I have wait all weekend till next week Tuesday. Why not at least deliver tomorrow after all this wait ????
RK
Rutendo K's updateReviewer Update
21 May 2021, 16:02I would like to appreciate the intervention of management after my review. I was called again and got told instead of delivering on Tuesday they had to on Monday and they did as per their promise. Well appreciated.
RK
Rutendo K's update21 May 2021, 16:02
Reviewer Update
I would like to appreciate the intervention of management after my review. I was called again and got told instead of delivering on Tuesday they had to on Monday and they did as per their promise. Well appreciated.