HS
Hanret S
1 reviews | Active since Jul 2011
27 Dec 2019, 19:10
DSV Distribution: Lies, gaslighting and no delivery
A printer, ordered from Makro on 02 Dec 2019, eventually wound its way to DSV on Fri, 20 Dec. On Tue, 24 Dec Bongi at the DSV call centre commited to the parcel being delivered on Fri, 27 Dec. Of course no delivery happened. I made 3 phone calls to Bongi at DSV. I was promised the situation is being escalated, I was promised I would receive feedback. Of course I received no feedback, nor was the parcel delivered.
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DSV Road's replyOfficial
02 Jan 2020, 11:42Good day Hanret,
Please accept our sincere apologies for the level of service you have received. We have escalated this matter to the executive team dealing with Makro to investigate and resolve the matter soonest.
The team will be in contact with you.
Kind Regards,
DSV Management
DSV Road's reply02 Jan 2020, 11:42
Official
Good day Hanret,
Please accept our sincere apologies for the level of service you have received. We have escalated this matter to the executive team dealing with Makro to investigate and resolve the matter soonest.
The team will be in contact with you.
Kind Regards,
DSV Management