DSV Distribution customer service zero professionalism and too much bureaucracy

<p>Based on my Query with DSV Distributions case number SUBBD233****6, to the attention of Sindiswa Njanya Correspondance Consultant:</p> <p> </p> <p>I conclude that DSV Distributions is a courier company that has no paper trail for deliveries to refer back to when parcels are delivered to wrong address, if at all delivered in the first place.</p> <p>DSV Distributions has a disorganised customer care department staffed with *********** personnel who are never available to return calls or to reply to emails or to pay attention to details (wrong spellings of Clients names, hence wrong address deliveries etc). All they do is press the forward button of their notorious “Thank you for submitting your request with DSV via ********** address. This e-mail serves as acknowledgement of your request.” Yet they never reply addressing your query other than to give the usual standard lines pre-formulated in their communication templates.</p> <p>DSV is an organisation with no means of escalations where junior personnel is unable to help or is absent for whatever reason.</p> <p>DSV is an organisation without team work; each case is strictly in the space of one personnel whatever the circumstance/competence of the specific individual. Whether you speak to the next agent, they still leave your case with the disappearing agent.</p>