DSV Distribution / Couriers / Freight / Logistics Africa, Centurion Warehouse

I ordered medical products from an online store and selected their DSV delivery option. The next day I contact the seller to find out how exactly DSV works and was told that they deliver to your door. All is well until I research DSV on Hellopeter to find out how they operate and to my surprise, another disappointing courier company but this time, what a shock I had.

DSV Logistics/Couriers/Distribution PTY LTD is the worst courier company on the African continent!!! I am so disappointed in Mr Keith Pienaar, CEO of DSV Africa's operation in Centurion. His staff are absolutely the worst I have come across. Incompetence doesn't even sum it up, utter and total disregard for the customer. I've sent more than 20 emails to this company and they still have not resolved my delivery issue. I've asked them to cancel it due to the product being potentially damaged by being in those containers for more than a week. I do not seek any assistance anymore because the staff has failed miserably. First Tumelo Chepape contacts me and needs my tracking number which he should have on his system because he responded to my online email request form with the tracking number on the form which is why I conclude that is no attention to detail at all. Then we have Ryan Steenkamp who refuse to answer questions directly related to his role and how he should resolve the matter at hand, never have I ever in my life experienced such downward mobility in terms of brain capacity. Then we have Colin Webster, who also keeps asking for my tracking number as is I am not already tracking the package myself, waste of time and energy on these people.

My advice to anyone reading this as a former or potential DSV client, ABORT, I repeat, ABORT MISSION! You'll save yourself the time, the money, the legal resources etc for these imbeciles.

Not interested in a Business Reply either. The public nor do I care about it.

Regards, Your worst nightmare ;)