1 reviews | Active since May 2020
DSV Distribution
Unfortunately there are no option of giving no stars. I ordered an iPad from MTN last Tuesday with delivery through DSV within 3-5 working days. I phoned in Friday morning (at 9) and was told that they accidentally sent my package to Kimberley but will reroute it to Cape Town. When I phoned on Monday morning the parcel was still in Kimberley- apparently they don’t work over weekends. Don’t know what they did the whole of Friday and half of Monday though. The parcel had to be sent back to Joburg, repackaged and then be sent to CT. Delivery not before coming Friday. After a huge fight and about 90 minutes on the phone they promised delivery today. I phoned now to find out what time delivery will take place. Guess what. Package still in Kimberley. Absolutely pathetic. And everyone is just very sorry.
Please accept our apologies, we have escalated this to the relevant team and they will be in contact with you shortly to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Please accept our apologies, we have escalated this to the relevant team and they will be in contact with you shortly to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We have been advised that your parcel was delivered this morning. Once again we would like to take this opportunity to apologise and inform you that we are taking this matter seriously as we strive to improve our processes and level of service.
Kind Regards,
DSV Management
We have been advised that your parcel was delivered this morning. Once again we would like to take this opportunity to apologise and inform you that we are taking this matter seriously as we strive to improve our processes and level of service.
Kind Regards,
DSV Management