DSV - Disrespectful, Unprofessional and has a complete disregard for customer satisfaction

I have been treated with gross disrespect and disregard by DSV road.

I did an upgrade with MTN in March 2024, upgrade was approved on 06 March 2024 and I was told that the parcel will arrive by 11 March 2024.

DSV tried to make contact with me, however, whenever they call they would call at around 5or6 pm when one is in peak traffic and misses the call for those reasons.

If DSV does not find you they dont even try to call you back, they take another 24 hours before they call you back to schedule a delivery.

On Thursday 14 March 2024 someone called be at almost 6pm to confirm my address. I gave that lady the right address, the phone cut before we were done talking and she never called me back. I only got a call back a day later and AGAIN I have the lady the right address.

On 21 March 2024, the courier driver tried to deliver the parcel to me, however, he told me that they had given him an address that is 25 minutes away from me.

Unfortunately this driver did not even attempt to meet me half way so that I can get the parcel. He had no regard at all for the inconvenience caused to me and did not try at any point to make my experience better.

I need the parcel, I have already paid with MTN is it fair that DSV play games with my parcel? Is it fair that DSV treat me this badly?