1 reviews | Active since Apr 2017

14 Apr 2023, 10:12

DSV = Disgusting Service Values

ZHNGS***5 Honestly I do not know what more as a Client (Online) I must do to receive service from DSV Road? They really do not care - they are too big for Values. I print and e-mail all Waybills and Manifests to the sender to attach to the parcels. I do meet the cut off times. I do make sure the parcels are ready by the sender. BUT DSV Road just decides that they do not care... Their Online booking system acknowledges the request and the past due dates but no action. DSV = Disgusting Service Values. After this shipment I'm closing my paid up account with them... I'm too small for an impact on DSV but another courier company can benefit... Those massive storage facilities outside the airport is a disgust - It must be full of empty promises by DSV...

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Replies (1)
DSV Road
DSV Road's reply14 Apr 2023, 10:54
Official
 Good day Jannie,  We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.  They will be contacting you shortly to resolve your delivery query or attend to your query requirements.  Kind Regards, DSV Management 

Best regards,