RS
Robyn S
1 reviews | Active since Feb 2020
22 May 2020, 15:12
DSV disgusting service and false advertising.
I don't even want to give a star, I placed an order on Saturday with diy.co.za for a children's brushcutter as a birthday gift for a 2 year old. The choices for delivery was normal 7 days or express at R270, well it is Friday the 22 May and I still don't have my gift. Why advertise an express if you can't meet the need. Your client services is just pathetic, but looking at all the complaints it's no wonder, it's all they do all day fending off complaints. I would like to fetch my own parcel at the Centurion depot, TODAY still will someone get back to me ASAP as I was promised at 14:15 it would be before 15:00.
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Replies (3)
DSV Road's replyOfficial
22 May 2020, 15:29Good afternoon Robyn
Please accept our apologies, we have escalated this to the relevant team and they will be in contact with you to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Please accept our apologies, we have escalated this to the relevant team and they will be in contact with you to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply22 May 2020, 15:29
Official
Good afternoon Robyn
Please accept our apologies, we have escalated this to the relevant team and they will be in contact with you to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Please accept our apologies, we have escalated this to the relevant team and they will be in contact with you to resolve the matter as soon as possible.
Kind Regards,
DSV Management
RS
Robyn S's updateReviewer Update
22 May 2020, 15:33I truly hope this is not an automated reply, and nobody will come back to me, I am spending more than my R270 for express, as time costs money and this is taking time to get so dam irritated with DSV
RS
Robyn S's update22 May 2020, 15:33
Reviewer Update
I truly hope this is not an automated reply, and nobody will come back to me, I am spending more than my R270 for express, as time costs money and this is taking time to get so dam irritated with DSV
DSV Road's replyOfficial
22 May 2020, 15:36Good afternoon Robyn
Once again we apologise for your experience. We understand your frustration and have sent your contact details to the relevant department. A team member will be in contact with you shortly to resolve the matter.
Kind Regards,
DSV Management
Once again we apologise for your experience. We understand your frustration and have sent your contact details to the relevant department. A team member will be in contact with you shortly to resolve the matter.
Kind Regards,
DSV Management
DSV Road's reply22 May 2020, 15:36
Official
Good afternoon Robyn
Once again we apologise for your experience. We understand your frustration and have sent your contact details to the relevant department. A team member will be in contact with you shortly to resolve the matter.
Kind Regards,
DSV Management
Once again we apologise for your experience. We understand your frustration and have sent your contact details to the relevant department. A team member will be in contact with you shortly to resolve the matter.
Kind Regards,
DSV Management