DSV did not deliver as per scheduled appointment

I have renewed my Cellphoned Cintract and the Servuce Provider assigned DSV to deliver my package, so here is the thing... a delivery was scheduled(with alot of hassle), but my parcel was not delivered. It's a struggle to get through to their Contact Centre, even with several messages left for their Call Back option.

I'm so disappointed in this Courier Company, especially with this long weekend ahead of us. Does this mean I will only get my parcel after long weekend? Maybe I should just cancel the whole Contract with the service provider? Let me think about that.