TF
Tertius F
1 reviews | Active since Dec 2019
12 Dec 2023, 13:52
DSV delivery of MTN package
2nd time I had an appointment confirmed with them for delivery they just did not show up with my MTN order. Phoned them and the 1st time the machine broke (this was last week), today they kept me on the line for almost 30min and then cut off the call! This company is giving MTN a very bad track record and seeing how badly they are being portrayed on HelloPeter it surprises me they are still a functional company! Is all this being hidden from their management or what is going on!?!?!
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DSV Road's replyOfficial
12 Dec 2023, 14:46 Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply12 Dec 2023, 14:46
Official
Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
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Tertius F's updateReviewer Update
14 Dec 2023, 15:132 hours after this review was placed the driver showed up and delivered the package. Thankful but sad to see you have to go to these measures to get service! DSV step up your game please!
TF
Tertius F's update14 Dec 2023, 15:13
Reviewer Update
2 hours after this review was placed the driver showed up and delivered the package. Thankful but sad to see you have to go to these measures to get service! DSV step up your game please!