DSV deliveries not being considerate

It's very unfortunate that you are not being considerate during this Covid19 pandemic and won't deliver my telkom device/contract because I purely cannot produce a proof of residence during this time. I understand ***** and other issues are at hand but this is frustrating because I can confirm everything and I have my ID as well a the copy(of which I had to really look for because I cannot expose myself by going out and making copies). I cannot wait for several weeks or even months because of a proof of residence. I need my device. I'm extremely disappointed, helpless and frustrated.