DSV deliveries lets me down

Hello Peter.

I hope you are well.

Peter,on the 05 of October 2020,I received an sms confirming that I had received my FNB Business card from DSV.I then called DSV as I had not received anything.They made me wait for more than 20 minutes before I could get to the person who assisted me. The lady told me that they had left my card at reception area.Few questions I had for her was: 1...why did they waste my time calling me and asking me who should sign for the card incase i was not there when they come.If they knew that they were going to just drop my card,why did they bother themselves by calling me 2......I told her that i had abondoned all my work,waited to sign for my card as its a business card,but they dicided to just drop the card to a stranger 3.....Since the person who signed for my card did not have my ID/licence,how then did he sign for it 4.....the DSV dicided to leave the company card and the pin with a stranger

Hello Peter,I no longer trust DSV as they didnt take me serious.They compromised not only me but the whole company. I still need an explanation from DSV/ else if they are left servicing the public the way they did to me,they will really mess up a lot.My REF number was ***