DSV deliveries for FNB

A person from DSV phoned me on Thursday 17/05/2018 to arrange with me the delivery of my new FNB card. We arranged for the card to be delivered on Monday 21/05/2018 between 9h00 and 11h00. The next morning, Friday 18/05/2018 the same person phoned me to tell me that deliveries do not happen on Mondays in my area, and will it be convenient for me if they delivered the card on Tuesday 22/05/2018. Everything else will be the same. So I had to change my schedule to be able to wait for the parcel. At 14h30 on Tuesday 22/05/2018 I phoned the company to ask why I have not heard about the delivery person. They only said sorry for the inconvenience. The person will be there between 15h00 and 17h00. That is the time he will be on the route, and the person who made the arrangement with me, did not know what he was talking about. Why do they make arrangement with us at all, if I have to sit around like a fool and wait. We all have busy lives, and things and work to do. No one can sit around for a whole day to wait for a company with poor communicators. Please FNB look at this company, it is not doing you any favours.