DSV damages goods and not making good

We had a new fridge collected by DSV from the retailer in Johannesburg for delivery to our game lodge in Mjejane Game Reserve (MGR).

The fridge was delivered on 8 Feb 2022, with extensive damage to the front door. We reported this to DSV and were advised to complete a claim form, which we duly did and forwarded. In addition, MGR have very strict enforcement of speed limits with hefty speeding fines. On the way in , DSV driver was filmed speeding and we (lodge takes responsibility for payment of the fines in terms of MGR rules) were fined R1,000.00. On the way out, another R1,500.00 fine was levied. We obviously added the fines to the claim for a replacement of the fridge.

Since 8 Feb 22 - now 9 weeks later - DSV have not settled the claim and keep telling us that they are waiting for their insurance to approve the claim.

We find this totally unacceptable - DSV damaged the fridge and incurred the speeding fines. DSV should have settled us and then they can recoup from their insurance. Why must we wait ?