JLDS
Judy Levey Da Silva
1 reviews | Active since Feb 2021
02 Feb 2021, 13:21
DSV COURIERS - NO SERVICE
Shocking service...upgraded both my kids cellphones about 6 weeks ago. This was done online because I thought this would be easier than going into the store...OMW was I wrong!!! The cellphones have been issued to DSV couriers (their provider) a month ago already. They were trying to verify the delivery with my 15yr old daughter who just uses the phone and is not the account holder. I have phoned the courier company and MTN about 20 times to try and resolve this. We have not had 1 return call after many many promises to resolve this issue!!!! This is now the second upgrade we have done on both phones and each time it is like pulling teeth!!!!!
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Replies (3)
DSV Road's replyOfficial
02 Feb 2021, 14:42Good day Judy Levey Da Silva
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply02 Feb 2021, 14:42
Official
Good day Judy Levey Da Silva
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
JLDS
Judy Levey Da Silva's updateReviewer Update
04 Feb 2021, 09:47Today is the 4th February and I am still waiting for someone to call me.
JLDS
Judy Levey Da Silva's update04 Feb 2021, 09:47
Reviewer Update
Today is the 4th February and I am still waiting for someone to call me.
DSV Road's replyOfficial
04 Feb 2021, 10:02Good morning Judy Levey Da Silva
Kindly be advised that an email was sent to you on the 2nd of February 2021, requesting your contact number and additional details. Please respond or kindly send your contact number to info@za .dsv .com in order for us to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Kindly be advised that an email was sent to you on the 2nd of February 2021, requesting your contact number and additional details. Please respond or kindly send your contact number to info@za .dsv .com in order for us to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply04 Feb 2021, 10:02
Official
Good morning Judy Levey Da Silva
Kindly be advised that an email was sent to you on the 2nd of February 2021, requesting your contact number and additional details. Please respond or kindly send your contact number to info@za .dsv .com in order for us to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Kindly be advised that an email was sent to you on the 2nd of February 2021, requesting your contact number and additional details. Please respond or kindly send your contact number to info@za .dsv .com in order for us to resolve the matter as soon as possible.
Kind Regards,
DSV Management