DSV Couriers is pathetic!! ABSA Bank Card

Good day, for some background information; I am the owner of a small business and does my business banking with ABSA. On the 29th of March 2024 I went to the bank for a card renewal, as my existing card has expired. I opted for the delivery of my business card to my work premises. On the 3rd of April 2024, I received a sms stating that DSV will contact me during office hours to confirm my delivery details.

Needless to say, I have still not received my card as of today, the 8th of May 2024. After countless attempts to have them deliver my card, from going back to ABSA to phoning DSV seven different times during the month. Always getting the same reply, they will escalate the matter, but with no avail. I receive missed calls from them (hangs up as soon as i answer) and then a sms stating they tried to contact me. Of which is also almost never in business hours. I then return the call, just to get the same run-around and no resolution.

Finally on the 7th of May a gentleman with the name Neo contacted me and said delivery will be arranged, but the only open slot is for next week the 16th of May 2024. So after all this struggle, they still let me wait another week!.

As this is a business card it is extremely important and has had negative influences on my business.

This is the worst service i have ever seen from any courier company and then with important items like business banking cards.

I would be open to take this as far as it can go, newspapers, tv or any other form of public out-cry. this is unacceptable service and i will not stand for it.

Hope to hear from someone soon. my nr is ***, Stefan Coetzee