DSV COURIERS EXTREMLY UNPROFESSIONAL SERVICE

I recently won a giveaway on Instagram, the delivery of the prize was scheduled and processed via DSV on the 11th of October 2022. When the driver got here the biometric finger scanner was not working and the driver said he would return the next day (12th of October 2022). The morning of the 12th of October the driver (Llwelyn) informed me that he was unable to make it and that he would deliver the package today which is the 18th of October 2022. Today, I called to inquire about the delivery and the driver was unresponsive (he did not pick up his phone - keep in mind I called 7 different times). When I finally got ahold of him he told me that the delivery was now scheduled for Thursday (20th of October 2022).

THIS IS TOTALLY UNACCEPTABLE AND UNPROFESSIONAL TO SAY THE LEAST.