CJ
CATHRINE J
1 reviews | Active since Dec 2015
06 Jun 2024, 16:40
DSV Couriers East Lond are Useless.
DSV Couriers East London are beyond useless!!! they have had my parcel since the 20th May and still not delivered it. They have attempted to call me once on 3 June which I could not answer immediately. You cannot call back you need to speak to the call center which I did just to speak to a person who informed me that my ID nr does not match my date of birth that she has on the system ??? so she cannot help me. Bear in mind I did not give her this information I just confirmed it when I asked to verify who I am for "security purposes". I have yet to receive my parcel or any communication from DVS East London.
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Replies (1)DSV Road's replyOfficial
07 Jun 2024, 09:06Good day, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply07 Jun 2024, 09:06
Official
Good day, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
