DSV COURIERS - DISGUSTING, UNDERMINING & ********* SERVICE

DSV received instructions mid-May 2023 from Standard Bank SA (VAF) to courier/deliver a NATIS document to me in Pretoria (all name & address details correctly supp**** by the bank) - a relatively easy and straightforward activity, don't you agree? To my disbelief and utter horror, DSV saw fit to deliver the document to a person in Pietermaritzburg with a name not even similar to mine (confirmed by their employee Fhulufhelo Ramusugu - recording/transcript available) . I was promised a retrieval of the document and a delivery soon thereafter. Since then, no tracking communication, unanswered calls, unanswered e-mails, etc., need I go on! This company is a crying shame and a disgrace, I actually feel embarrassed for them and their CEO. Notwithstanding, I am now without registration papers and my bank generated paid-up letter leaving me in a severely compromised position - with no recourse, it seems, to a solution. DSV are obviously a bunch of idiots without integrity or ethics, that prey on customers with impunity!! What is your reply DSV, or will you continue to make light of the matter and hide behind a veil of silence and manufactured anonymity??????