DSV Couriers

On 2 February I logged an online order with DSV for collection of 2 envelopes in Centurion. I battled to finalize the order as their system did not allow me to print out the manifest. I contacted them and I was told to change my browser. I never had issues with this before! I advised them of this and I emailed the shipping details to my account manager. She could not log the order for me. Eventually I was kind of able to log the order on the Tuesday, with the understanding that they would collect same day. Nothing happened. By the Friday nothing had been collected. I called DSV. My account manager was afternoon off, so I spoke to someone in the call centre, who could not give me answers and I asked to speak to a manager. All managers - it seemed - were on lunch at the same time! After being on the phone for 30 minutes I still had no success. The following week TWO arranged appointments to collect my envelopes came and went. That following Saturday - the 17th I received a call from DSV - they are at my office and there is nobody there. (You are not saying! Really?!) No appointment made for a collection on a Saturday and I was sitting 50km's away in Randburg. In the end it took them 2.5 weeks to collect my envelopes! A month down the line and after numerous calls made asking to speak to a manager, messages left for a manager to contact me, and I don't know how many emails requesting a manager to call me back, I am still waiting high and dry. Yesterday I received an email from DSV that this query has now been resolved. Uhhhmm - NO! Nothing has been resolved according to the customer. I know my account is small compared to a lot of other business they receive, so they will probably not miss my business, but on the flip side - there are many other courier companies that will gladly take on - even smallish - new business.