JG
Jacobus G
1 reviews | Active since May 2019
05 May 2019, 17:39
DSV Couriers
Dsv couriers. We bought a box at Engen to send a package Send it on Monday 29/04/2019 We were informed that it will take 3 days. On Friday 03/05/2019 ,the parcel was traced to the receiving point , but we were informed that the business was closed down. The receiving address is a residence and the recipient was waiting there. No calls were made to the sender or recipient. The parcel is still missing .
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DSV Road's replyOfficial
06 May 2019, 10:12Good day Jacobus,
Thank you for bringing your experience to our attention. We sincerely apologise for the level of service that you have received. We are committed to continuous improvement and will investigate this matter further and resolve soonest.
Kind regards,
DSV Management
Thank you for bringing your experience to our attention. We sincerely apologise for the level of service that you have received. We are committed to continuous improvement and will investigate this matter further and resolve soonest.
Kind regards,
DSV Management
Best regards,
DSV Road's reply06 May 2019, 10:12
Official
Good day Jacobus,
Thank you for bringing your experience to our attention. We sincerely apologise for the level of service that you have received. We are committed to continuous improvement and will investigate this matter further and resolve soonest.
Kind regards,
DSV Management
Thank you for bringing your experience to our attention. We sincerely apologise for the level of service that you have received. We are committed to continuous improvement and will investigate this matter further and resolve soonest.
Kind regards,
DSV Management
Best regards,