AM
Anneli Maartens-Bosman

1 reviews | Active since Nov 2018

26 Nov 2018, 15:20

DSV COURIERS

FNB Card Division / DSV Couriers - ********** service from this courier, selected by FNB to deliver my expired cheque card. First they delivered it to someone whom I did not nominate as the person to receive my card if I am not able to - it was also delivered AFTER HOURS ( I had stated that I work at a school and that I am not at said school after 14h00. I had emailed them NUMEROUS times and still do not have my card. This is now a MONTH already. I actually feel like closing my account with FNB because of this. DSV you are NOT client orientated, your call center is a JOKE and your drivers and call center personnel obviously don't communicate successfully.

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Replies (1)
DSV Road
DSV Road's reply29 Nov 2018, 13:57
Official
 Good day Anneli, 

We sincerely apologize for level of service that you have received and for the inconvenience caused. 

We have send your complaint to the relevant team for investigation, you will be receiving a call shortly. 

 

Kind Regards, 

DSV Management