YT
Yvonne T
1 reviews | Active since Jun 2018
21 Dec 2020, 09:03
DSV courier service
A parcel sent from Capetown to Durban on the 12th Dec still in transit on the 21st Dec. I was told by an agent that their online tracking system is incorrect and not functioning. After numerous emails, visits to the destination office and a direct phone call to their locker dept,all I get is that "it is in transit" I strongly recommend that consideration be given to which courier service one uses, if one wants to send urgent parcels.
Helpful (0)
Replies (5)0
Replies (5)
DSV Road's replyOfficial
21 Dec 2020, 09:56 Good day Yvonne,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply21 Dec 2020, 09:56
Official
Good day Yvonne,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
YT
Yvonne T's updateReviewer Update
21 Dec 2020, 12:31Wow, quick response, so refreshing... I have been contacted by DSV and have a Pule working on tracking it..watch this space
YT
Yvonne T's update21 Dec 2020, 12:31
Reviewer Update
Wow, quick response, so refreshing... I have been contacted by DSV and have a Pule working on tracking it..watch this space
YT
Yvonne T's updateReviewer Update
22 Dec 2020, 13:36Oh no, I've just been told that DSV could not find my parcel, and that I would have to put a claim in.
The contents were 2 outfits for my 85 year old Mom to choose from to wear to her grand daughters wedding in early January. This means that I will have to take her shopping in the current Covid situation in Durban to find the "replacement" that was suggested by Pule from DSV
Losing a parcel has more implications than just a lost article....Human lives are effected.
Again, be very conscious of the courier's service you choose when sending valuable possessions.
The contents were 2 outfits for my 85 year old Mom to choose from to wear to her grand daughters wedding in early January. This means that I will have to take her shopping in the current Covid situation in Durban to find the "replacement" that was suggested by Pule from DSV
Losing a parcel has more implications than just a lost article....Human lives are effected.
Again, be very conscious of the courier's service you choose when sending valuable possessions.
YT
Yvonne T's update22 Dec 2020, 13:36
Reviewer Update
Oh no, I've just been told that DSV could not find my parcel, and that I would have to put a claim in.
The contents were 2 outfits for my 85 year old Mom to choose from to wear to her grand daughters wedding in early January. This means that I will have to take her shopping in the current Covid situation in Durban to find the "replacement" that was suggested by Pule from DSV
Losing a parcel has more implications than just a lost article....Human lives are effected.
Again, be very conscious of the courier's service you choose when sending valuable possessions.
The contents were 2 outfits for my 85 year old Mom to choose from to wear to her grand daughters wedding in early January. This means that I will have to take her shopping in the current Covid situation in Durban to find the "replacement" that was suggested by Pule from DSV
Losing a parcel has more implications than just a lost article....Human lives are effected.
Again, be very conscious of the courier's service you choose when sending valuable possessions.
YT
Yvonne T's updateReviewer Update
23 Dec 2020, 15:51Wonderful news. The parcel was found and delivered to my door. Shout-out to Pule from DSV for all your hard work and professional assistance.
Thanks DSV
Thanks DSV
YT
Yvonne T's update23 Dec 2020, 15:51
Reviewer Update
Wonderful news. The parcel was found and delivered to my door. Shout-out to Pule from DSV for all your hard work and professional assistance.
Thanks DSV
Thanks DSV
DSV Road's replyOfficial
23 Dec 2020, 15:57 Dear Yvonne,
Thank you for the wonderful compliment.
We are so glad we could come through for you.
Kind regards,
DSV Management
Thank you for the wonderful compliment.
We are so glad we could come through for you.
Kind regards,
DSV Management
DSV Road's reply23 Dec 2020, 15:57
Official
Dear Yvonne,
Thank you for the wonderful compliment.
We are so glad we could come through for you.
Kind regards,
DSV Management
Thank you for the wonderful compliment.
We are so glad we could come through for you.
Kind regards,
DSV Management