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Debby V

1 reviews | Active since Dec 2015

14 Aug 2018, 11:35

DSV Courier / FNB Card Division

FNB Card Division / DSV Couriers - Extremely poor service from bank selected courier company DSV to replace my expired credit cards. Well before expiry I was contacted by FNB & DSV to arrange for delivery / directions. Information was given several times and possible dates arranged. Even my complaining to FNB and DSV made no difference. It is now 2 weeks past my cards expiry date and still no cards. Received another call 5 days ago confirming my details and address. Still nothing received. FNB you're choice of courier company is extremely poor!!!! DSV you're service sucks!!!!

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Replies (3)
DSV Road
DSV Road's reply14 Aug 2018, 12:36
Official

Good day Debby,

We sincerely apologize for level of service that you have received and for the inconvenience caused.

We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.

Kind Regards,

DSV Management

DSV Road
DSV Road's reply15 Aug 2018, 16:49
Official

Good day Debby,

Thank you for notifying us about your recent experience with DSV Mounties.

We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.

We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.

Your parcel has since been delivered as arranged.

We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.

Regards

DSV Management

DV
Debby V's update16 Aug 2018, 08:09
Reviewer Update
Can only say thank you to driver that finally delivered parcel. If it wasn't for him I'm sure I'd still be waiting. I've explained several times to DSV despatch where I stay, gave exact details etc - they still go and give my delivery to wrong delivery area. The driver had to travel outside his area of responsibility (great distance / waste of time, fuel) to deliver - all this could have been avoided if DSV despatch opened their ears and listened / made correct allocation - so all in all I'm not happy with DSV Mounties in general as the late delivery involved me incurring extra costs as I had to make alternative arrangements due to this incompetence. However, thank you for delivery, pity I had to resort to complaining here to get action! Driver needs to be commended, my sincere thank you to him.