DSV Courier Cannot Deliver

I've been waiting for the delivery of my Discovery card now since 3rd of February, it took a week to get the delivery organised to my work place. I waited for the delivery guy during the agreed time frame 12-14, no show, no feedback. After additional hour of waiting I had to call to DSV to follow what' happening and to receive information that the delivery cannot make it while I am there. The next day I was offered next free delivery slot of Monday next week (because all the other slots are full). So DSV was late, and now I am pushed to wait another week. I feel for your service people as they seem to be very nice, however, if you cannot provide the simple service you are in business in, there is no future for you. I will never use or recommend DSV as a result and I will lodge a formal complaint to Discovery of this service. Feel free to follow up (I am not holding my breath as I can see there is numerous similar complaints), my name is Saija Bezuidenhout.