JB
Jazz B
1 reviews | Active since Apr 2020
16 Aug 2021, 18:35
DSV Courier
My package has been undelivered since 2 August. Enquire via telephone, but the lines are always busy. Eventually last week someone called to say they have a backlog, they will get to deliver in the next week or two.
No apology for the inconvenience, just we hav a backlog and will get to it in the next week or two.
This is unbelievable; they have so many managers with various titles, but cannot provide efficient delivery of a package frm Jhb to Cpt.
I could have sent a package International destination to and return in less time.
Definitely not a Courier I would recommend or do businesses with ever again.
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Replies (2)
DSV Road's replyOfficial
17 Aug 2021, 13:21Good day Jazz B,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply17 Aug 2021, 13:21
Official
Good day Jazz B,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
JB
Jazz B's updateReviewer Update
20 Aug 2021, 11:36Thank you DSV for taking the time to respond my matter. I received my package yesterday, 19/08. Hope that DSV Management will take the time to ensure this type of delay does not happen to other customers going forward. Its trying economic times due to Covid pandemic and one can only beat competitors in the same sector by providing the best customer service. #WIN
JB
Jazz B's update20 Aug 2021, 11:36
Reviewer Update
Thank you DSV for taking the time to respond my matter. I received my package yesterday, 19/08. Hope that DSV Management will take the time to ensure this type of delay does not happen to other customers going forward. Its trying economic times due to Covid pandemic and one can only beat competitors in the same sector by providing the best customer service. #WIN