Dsv cant be trusted .

I called to have my delivery adress changed as we had to go back to pta because of level 3 lock down , this was on the 29th of December , they took the new delivery adress down wrong ( this is not the problem just one of the things they did incorrectly) so i email them saying that the address is still wrong and they must please change it , the confrim they will change the adress and keep me updated on everyting . Fast foward to the 4th of January, i still haven't received my package and not a word from customer support, so i call again and again explain what happend , they say that they can see i requested a change in delivery location and it wierd that there hasn't been any respons , but they promise they will do it mow and keep me updated on whats happening , the next day i check the tracker again and now it says its delivered . They gave my package to some random guy now and now they will try to retrieve it , im sorry but thats total bs , how can you give my package to someone , did you just assume they are the right person without checking? Worst delivery service ever ,